Work Experience, Technical Skills and Qualifications
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10 years minimum experience as a senior IBM i Technical Specialist or equivalent (includes previous iterations of IBM midrange hardware).
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Experience with IBM i high availability software preferred.
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Experience with IBM i journaling and related techniques.
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Strong work ethic.
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Able to work alone or as part of a team.
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Strong customer focus.
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Excellent documentation skills.
Please send resume and cover letter to info@maxava.com
This position is responsible for providing outstanding configuration and environmental support to customers, sales staff and resellers of the MAXAVA applications; high availability, disaster recovery and monitoring.
What you will do
Implementation Services
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Deliver complex software implementation projects from kick-off through to Go-Live.
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Configure product and infrastructure based on selected solution (weekend and out of standard hours work may be required from time to time depending on customer requirements).
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Guide customers through best practice processes to help ensure successful adoption of solutions.
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Services Project Management.
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Conduct solution verification and acceptance testing once implemented.
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Perform performance tuning and troubleshooting.
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Documentation of implementation.
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Create customized documentation as required.
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Communicate implementation status to customer and internal team.
Presales Support
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Provide presales subject matter expertise to sales staff, resellers and customers.
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Perform demonstrations as required.
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Assist in trials as required.
Customer Support
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Investigate customer issues and explain solution options.
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Provide customer BAU support during normal work hours.
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Provide out of hours 24/7 support as per cyclical roster (this includes weekends, public holidays etc.)
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Conduct customer training / mentoring.
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Document solution enhancement requests from Customers.
Development Support
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Identify solution enhancements and participate in new release rollouts.
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Perform user acceptance testing.
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Document internal requirements for future enhancements.
General
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Record all customer contact in CRM system and time-tracking system.
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Timekeeping of all activities.
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Other duties as assigned.
Equal Employment Opportunity
Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
In Pennsylvania, the following also are a protected class: race; color; religious creed; ancestry; age [40 or over]; sex; pregnancy, childbirth and related medical conditions; national origin; non-job related handicap or disability, or the use of a guide or support animal; or status as an individual who is certified to use medical marijuana.