TECHNICAL SUPPORT
In order to provide our global client base with the best technical support available, Maxava provides support directly as well as utilizing a network of strategic alliances and partnerships. These partnerships ensure support staff are on call in your region 24/7 and are ready to help.
FOR URGENT ASSISTANCE
If you have an urgent problem with Maxava HA. Please contact your local technical support below.
NORTH AMERICA
888 400 1544 (free in the US)
+1 404 692 5431
EUROPE, MIDDLE EAST, AFRICA
+44 203 384 6683
ASIA PACIFIC
+64 9 414 5172
JAPAN
+64 9 414 5172
SUPPORT RESOURCES
WHAT'S INCLUDED IN SOFTWARE MAINTENANCE
Maxava’s Software Maintenance Contract provides updates and enhancements to Maxava HA software and provides 24×7 support for any Maxava HA Software issues arising for our customers. Resolution of issues arising with Maxava HA Software is fully covered by our Software Maintenance Contract.
Software Support
-
Telephone Help Desk
-
Remote diagnostics
-
Emergency bug fixes
-
“Work arounds” required to ensure the software functions in accordance with the documented technical specifications
Software Updates
-
New releases
-
Enhancements
-
PTF’s
-
Version upgrades
ADDITIONAL SUPPORT SERVICES
Technical support beyond the implementation warranty period of thirty (30) days, and that is not covered by Maxava Software Maintenance, will be charged on a time and material basis at our prevailing hourly rates. With Maxava your organization can leverage nearly 20 years of experience implementing and supporting the HA environments of some of the world’s leading and most demanding organizations and partners.
Technical Services
When you need technical support for your IBM i Maxava HA environment (not covered by Maxava Software Maintenance), Maxava Technical Services are here to help. These services have been designed to deliver an adaptable range of services that complement your own in-house technical capabilities.
Migrate LIVE
Maxava’s Migrate Live™ services will support you when you are upgrading your IBM i environment or migrating to a new system – but don’t want the problem of managing downtime or causing disruption to normal business operations.
Managed Services
The maxAssured managed services enable your organization to successfully meet the operational demands for high levels of service and reliability for your High Availability (HA) environment in a cost effective way.