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Solutions Consultant

Location: US east coast and central regions
Job Type: Full Time

Work Experience, Technical Skills and Qualifications

  • 10 years minimum experience as a senior IBM i Technical Specialist or equivalent (includes previous iterations of IBM midrange hardware)

  • Experience with IBM i high availability software preferred.

  • Experience with IBM i journaling and related techniques.

  • Strong work ethic

  • Able to work alone or as part of a team

  • Strong customer focus

  • Excellent documentation skills

Please send resume and cover letter to

This position is responsible for providing outstanding configuration services and environmental support to customers, sales staff and resellers of the MAXAVA applications; high availability, disaster recovery and monitoring.

What you will do

Implementation Services


  • Deliver complex software implementation projects from kick-off through to Go-Live

  • Configure product and infrastructure based on selected solution (weekend and out of standard hours work may be required from time to time depending on customer requirements)

  • Guide customers through best practice processes to help ensure successful adoption of solutions.

  • Services Project Management

  • Conduct solution verification and acceptance testing once implemented

  • Perform performance tuning and troubleshooting

  • Documentation of implementation

  • Create customized documentation as required

  • Communicate implementation status to customer and internal team

Presales Support

  • Provide presales subject matter expertise to sales staff, resellers and customers

  • Perform demonstrations as required

  • Assist in trials as required

Customer Support

  • Investigate customer issues and explain solution options

  • Provide customer support during normal work hours

  • Provide out of hours 24/7 support as per cyclical roster (this includes weekends, public holidays etc)

  • Conduct customer training / mentoring

  • Document solution enhancement requests from Customers

Development Support

  • Identify solution enhancements and participate in new release rollouts

  • Perform user acceptance testing

  • Document internal requirements for future enhancements


  • Record all customer contact in CRM system and time-tracking system

  • Timekeeping of all activities

  • Other duties as assigned

Equal Employment Opportunity

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Pennsylvania, the following also are a protected class: race; color; religious creed; ancestry; age [40 or over]; sex; pregnancy, childbirth and related medical conditions; national origin; non-job related handicap or disability, or the use of a guide or support animal; or status as an individual who is certified to use medical marijuana.

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